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 Job Information 
  Job Title: Cage & Sports Book Shift Manager
  Category: Cage Operations
  Type of Assignment: Regular
  Position Type: Full Time
  City/Town: Wilmington
  State/Province: Delaware
  Pay Rate Unit: Year

 Job Description 
   
 









Education:




High School Diploma or Equivalent Required. College Degree Preferred.




JOB RESPONSIBILITIES:




  • Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.


    • Plans, manages, and operates the Cage, Mutuel and Sports Book Operation.


    • Conducts interviews with employee’s candidates


    • Oversees all VLT cashiering activities and personnel.


    • Responsible for the safeguarding of currency, coins, tickets, tokens, forms and records relating to VLT cashiering operations.


    • Responsible for custody of cage inventory to include main bank, reserve bank, employee window, front windows, and booth windows. 


    • Monitors all activities that could affect operation of VLT cashiering areas.


    • Responsible for initiation, training, and implementation of VLT cashiering procedures.


    • Participates in professional organizations that promote the development of the company.


    • Promotes outstanding customer relations.


    • Promotes honesty and trust amongst the team.


    • Responsible for direct supervision, evaluation, and training of departmental personnel.


    • Recommends and documents appropriate discipline on a daily basis if applicable.


    • Complies with the System of Accounting and the Internal Control manual as it relates to VLT Finance activities.


    • Ensures compliance with State Lottery Regulations and all Delaware Park Policy & Procedures.




  • Responsible for all aspects involving the management of Pari-Mutuel and Sports Book wagering operations including hiring, training, evaluating and terminating departmental employees.


  • Fully assist in the operation of the Patron Services Department, including but not limited to program sales, staffing, scheduling, inventory, ordering, and currency settlement. 


  • Responsible for accurate recordkeeping of all moneys as pertaining to Pari-Mutuel and Sports Book wagering.


  • Ensures compliance with Delaware Thoroughbred Racing Commission and all Delaware Park Policy and Procedures.


    • Responsible for initiation, training, and implementation of cashier and teller procedures


    • Communicate (both written and verbal) with and promote positive team member and guest relations


    • Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgement in resolving same. 


    • Responsible for compliance of Credit Policy and Procedures


    • Responsible for compliance of Chapter x (Currency Transaction Reporting) and Title 26. 


    • Performs all other duties as assigned.





JOB REQUIREMENTS:




  • Must have seven (7) years Cage Management experience.


  • Excellent verbal and written communications skills required.


  • Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.


  • Prior experience in training desired.


  • Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.


  • Must have extensive knowledge of Chapter X (Currency Transaction Reporting) requirements.


  • Must have extensive knowledge of Title 26 reporting requirements. 


  • Must have knowledge of State of Delaware Gaming Rules and Regulations.


  • Strong knowledge of horseracing and simulcast industry and Sports Book Operations.


  • Must be able to work a flexible schedule according to the needs of business including weekends and holidays





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Casino at Delaware Park is an Equal Opportunity Employer.