Current Job Opportunities
Email this job to a friend

Click here to send your application

 Job Information 
  Job Title: Player's Club Evening Supervisor (FT)
  Category: Player Rewards / Guest Services
  Type of Assignment: Regular
  Position Type: Full Time
  City/Town: Wilmington
  State/Province: Delaware

 Job Description 

* Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
* Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships
* Responsible for the operation of the Player Rewards Club during assigned shift.
* Performs all guest related functions, including but not limited to creating, updating and verifying guest accounts, assisting with tournaments, promotions, give-a-ways and prize patrol presentations, as needed.
* Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
* Responsible for monitoring business volumes and assigning staff in the necessary locations.
* Handles customer problems and reports all incidents to the Players Club Manager, Executive Hosts and/ or Director of Player Development.
* Participates in recruiting, interviewing, hiring and training process for department personnel.
* Ensures that staff evaluations are accurate, completed timely and detailed.
* Recommends and documents coaching and discipline of staff on appropriate paperwork.
* Responsible for knowledge of and adherence to Company and Departmental Policies and Procedures.
* Communicate (both written and verbal) with and promote positive team member and guest relations.
* Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same.
* Maintain professionalism at all times when working with other team members and/or guests.
* Promotes outstanding internal and external guest relations and internal teams.
* Performs all other duties as assigned.


* Two (2) to Three (3) years of Marketing / Public Relations experience, required
* Previous Supervisory experience, preferred.
* Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
* Act with discretion and maintain confidentiality in handling sensitive information.
* Must be proficient in the use of Microsoft Office and other Operating Systems.
* Must be able to wear and appear professional & comfortable in the assigned uniform provided by Delaware Park, if applicable.
* Must be able to walk and/or stand for at least a full eight (8)-hour shift.
* Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift
* Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
* Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
* Zone assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
* Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
* Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.
Our Mission is to Create An Escape!

Click here to send your application

If you have any questions or problems, please read the FAQs.

Casino at Delaware Park is an Equal Opportunity Employer.