This assignment has the potential to last up to 9 months.
•Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Performs services and analysis for improvements as assigned.
•Observing and working with the MIS Operations Team in responding to service requests to the MIS help extension.
•Assist in utilizing general knowledge and problem solving skills or recommend proper MIS personnel for response.
•Maintains supported systems as required. Includes running backups, editing system data, running reports, troubleshooting, etc...
•Assist with necessary changes to telephone system hardware and cabling.
•Observing and working with the set-up of new accounts within the telephone system.
•Observing and assisting with the LAN maintenance as directed by the Systems group as necessary.
•Responsible for knowledge of, and adherence to Company and Departmental Policies while Interning.
•Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
•Communicate (both written and verbal) with and promote positive team member and guest relations.
•Maintain professionalism at all times when working with other team members and/or guests.
•Performs all other duties as assigned.
•Six (6) to Twenty-four (24) months of Technology Studies with hardware and software knowledge from a University or Trade School.
•Knowledge of LAN and MS Office Software required.
•Must have strong problem-solving skills and good interpersonal communication skills.
•Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery and Delaware Thoroughbred Racing Commission (DTRC).
•Act with discretion and maintain confidentiality in handling sensitive information.
•Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
•Must be able to walk and stand for at least a full eight (8)-hour shift.
•Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift
•Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
•Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
•Zone assignments covering large areas with long walking distances, Work areas could have high volumes and be located in small spaces, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
•Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
•Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.