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 Job Information 
  Job Title: VLT Shift Supervisor (FT)
  Category: Slot Operations
  Type of Assignment: Regular
  Position Type: Full Time
  City/Town: Wilmington
  State/Province: Delaware

 Job Description 


  • Ability to read, analyze procedures, contracts and Government Rules and Regulations.
  • Responsible for the direct supervision, evaluation and training of VLT personnel including issuing appropriate coaching and discipline to staff.
  • Acts as a role model and coaches while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
  • Responsible for understanding and enforcing Company and Departmental Policies and Procedures.
  • Conducts interviews of employee candidates; assigns employee personnel when necessary.
  • Assists VLT Shift Manager in all phases of VLT Operations including assisting guests with promotions on the floor.
  • Supervises staff and slot areas; re-assigns shift work schedules and floor attendants when necessary.
  • Observes and recognizes irregularities in personnel or guests.
  • Responsible for understanding all available slot floor system reports, game information and knowledge of the player tracking system to investigate and resolve guest complaints.
  • Ensures that VLT Attendants work with cage personnel, security officers or other Delaware Park staff in regards to payouts, e-ticket paper fills and exchange slips.
  • Promotes teamwork and fulfills the segregation of duties and responsibilities for State regulatory compliance.
  • Knowledgeable and actively promotes Marketing events by communicating necessary information to floor personnel; available to assist marketing personnel when necessary.
  • Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats or disputes beyond the scope of their position to a Shift Manager immediately
  • Responsible for accountability of all issued and unissued VLT machine keys.
  • Promotes outstanding customer and employee relations while Building Rewarding Relationships.
  • Creates a Fun and Friendly atmosphere
  • Promotes honesty and trust among the team.
  • Performs all other duties as assigned.


  • One (1) to Three (3) years experience in gaming operations.
  • Must be able to walk and stand for extended periods of time.
  • Must be able to lift Forty (40) lbs. in weight and push or pull up to Fifty (50) lbs in weight without difficulty.
  • Excellent verbal communication and customer service skills required.
  • Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
  • Must be able to work a flexible schedule due to the needs of the business including weekends and holidays as required.

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Casino at Delaware Park is an Equal Opportunity Employer.