Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
Maintains a superior technical understanding of games, policies and procedures.
Knowledge of Delaware Park policies and State regulations, to ensure smooth and efficient gaming.
Verification and issuance of Credit to guests.
Responsible for balancing proper inventories of fills and credits.
Responsible for issuing cards & dice and monitor for any irregularities.
Directly supervises large play, buy-ins and bet variances.
Works productively in a fast paced environment and effectively communicates with co-workers and keeping Poker Room Management apprised of any problem areas.
Monitors guest behavior during assigned shift, reporting any inappropriate behavior to the appropriate member of Management.
Maintain professionalism at all times when working with other team members and/or guests.
Provide our guests fast, fun, friendly, joyful, focused service.
Communicate (both written and verbal) with and promote positive team member and guest relations.
Performs all other duties as assigned.
Three (3) years of multi-game dealing experience preferred.
Must have certification and/or experience.
Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery during employment.
Understand all internal controls for the department; knowing all gaming regulations and steps taken to ensure compliance.
Understand credit authorization and apply the knowledge as set by internal controls.
Ability to recognized and take appropriate actions towards any deviations of the game and/or attempts to cheat.
Knowledge of Microsoft Windows and Player Tracking systems preferred.
Must have strong math skills, with the ability to calculate numbers quickly and accurately. As well as strong organizational skills.
Ability to bend reach, pull, push, kneel, squat and grasp as needed.
Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.