JOB RESPONSIBILITIES:

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Responds to calls requesting the need for surveillance coverage.
• Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities.
• Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.
• Writes reports, completes logs and spreadsheets.
• Conducts reviews as assigned.
• Documents equipment malfunctions.
• Responsible for accurate and efficient operation of procedures within designated department.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Maintain professionalism at all times when working with other team members and/or guests.
• Performs all other duties as assigned.

JOB REQUIREMENTS:

• One (1) year experience in casino surveillance required, with knowledge of Table Games & Poker procedures preferred.
• Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery.
• Knowledge of computer software including Microsoft Operating Systems.
• Ability to read and interpret documents.
• Vision must be correctable to 20/20.
• Ability to work independently with minimal supervision.
• Act with discretion and maintain confidentiality in handling sensitive information.
• Must be able to sit for at least a full eight (8)-hour shift.
• Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
• Must be able to work in station assignments with limited space, high volumes, diverse clientele, minimal and/or bright lighting and variation of climate control.
• Ability to work in a fast paced environment and effectively communicate with co-workers and management is mandatory.