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 Job Information 
  Job Title: VP, Gaming Operations (FT)
  Category: Administration
  Type of Assignment: Regular
  Position Type: Full Time
  City/Town: Wilmington
  State/Province: Delaware

 Job Description 
   
 

JOB RESPONSIBILITIES:

 

  • Ensure consistency and efficiency in table game product, operations and statistical evaluation.
  • Maintain expertise on emerging technology and trends in gaming industry in order to grow the business and increase profits.
  • Define and execute operational programs in line with strategic plans and annual operating objectives.
  • Responsible for slot operations including optimal guest experience and routine functionality of all games.
  • Responsible for the overall Race & Sports Book operations.
  • Exemplify and promote outstanding guest experience and accountable for prompt resolution on any key business issues that impact customer service and guest satisfaction.
  • Develop guest service programs and ensure the staff is trained and engaged in the execution and service standards.
  • P&L management including budgeting and performance metrics.
  • Oversee policies and procedures and be accountable for implementation and compliance to ensure safe operation and the protection of company assets.
  • Hire, train, schedule, and ensure proper staffing levels and game spreads to accommodate changing business demands
  • Ensure all internal control procedures are accurate, documented and in accordance with Gaming Board regulations.
  • Work closely with surveillance to identify and address all new technology or tactics that are utilized to compromise the integrity of the games.
  • Review daily and monthly Casino data systems reports and financial reports for any unusual statistical fluctuations and general revenue performance for all gaming areas, including coin-in, theoretical versus actual hold win percentages and drop.

 

 

JOB REQUIREMENTS:

  • Seven (7) years in the gaming industry and/or significant management background
  • Strong verbal, written and organization skills required
  • Must be able to stand, sit, walk, and kneel for extended periods of time
  • Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position
  • Must be flexible to meet the demanding schedule needs to maintain a presence on the casino floor and routinely meet business needs.

 

 




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Casino at Delaware Park is an Equal Opportunity Employer.