Education:

High School Diploma or Equivalent Required.

JOB RESPONSIBILITIES:

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Operates Delaware Park switchboard.
• Listens, evaluates, and directs all guest complaints and inquiries to the appropriate departments and/or members of management.
• Relays calls in a prompt, courteous and efficient manner.
• Responds to requests for information.
• Keeps all necessary records.
• Greets guests and employees in a courteous and friendly manner.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Maintain professionalism at all times when working with other team members and/or guests.
• Promotes outstanding internal and external guest relations and internal teams.
• Performs all other duties as assigned.

JOB REQUIREMENTS:

• Previous experience in an office setting preferred.
• Must be able to successfully complete the background check required by the Delaware Lottery.
• Must be proficient in the use of Microsoft Excel & Microsoft Word Applications.
• Must have strong organizational skills and accounting background, preferred.
• Excellent verbal and written communication skills required.
• Ability to work in a fast-paced environment and effectively communicate with guests, team members and management is mandatory.
• Must be able to stand, sit, walk, and bend for extended periods of time without difficulty.
• Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.