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 Job Information 
  Job Title: Telephone Operator (FT)
  Category: Marketing
  Type of Assignment: Regular
  Position Type: Full Time
  City/Town: Wilmington
  State/Province: Delaware

 Job Description 


High School Diploma or Equivalent Required.



  • Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
  • Operates Delaware Park switchboard.
  • Listens, evaluates, and directs all guest complaints and inquiries to the appropriate departments and/or members of management.
  • Relays calls in a prompt, courteous and efficient manner.
  • Responds to requests for information.
  • Keeps all necessary records.
  • Greets guests and employees in a courteous and friendly manner.
  • Communicate (both written and verbal) with and promote positive team member and guest relations.
  • Maintain professionalism at all times when working with other team members and/or guests.
  • Promotes outstanding internal and external guest relations and internal teams.
  • Performs all other duties as assigned.



  • Previous experience in an office setting preferred.
  • Must be able to successfully complete the background check required by the Delaware Lottery.
  • Must be proficient in the use of Microsoft Excel & Microsoft Word Applications.
  • Must have strong organizational skills and accounting background, preferred.
  • Excellent verbal and written communication skills required.
  • Ability to work in a fast-paced environment and effectively communicate with guests, team members and management is mandatory.
  • Must be able to stand, sit, walk, and bend for extended periods of time without difficulty.
  • Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
  • Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.

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Casino at Delaware Park is an Equal Opportunity Employer.