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 Job Information 
  Job Title: Players Services Specialist (FT)
  Category: Player Rewards / Guest Services
  Type of Assignment: Regular
  Position Type: Full Time
  City/Town: Wilmington
  State/Province: Delaware

 Job Description 


  • Creates and ensures a fun-filled, entertaining and exciting environment where the delivery and execution of service excellence is paramount.
  • Displays a courteous and helpful attitude at all times when dealing with the public and builds rewarding relationships
  • Responsible for creating, updating, and verifying guest accounts using the player tracking system.
  • Responsible to assist with tournaments, promotions, give-a-ways and prize patrol presentations as needed.
  • Responsible to know and adhere to Company and Departmental Policies and Procedures
  • Knows about and actively promotes company marketing and promotional events and is proficient in answering guest questions.
  • Acts with utmost discretion and maintains confidentiality in handling all documentation and information
  • Handles customer problems and reports all incidents to the Players Club Supervisor and or Players Club Manager
  • Works productively in a fast paced environment and effectively communicates with co-workers and keeps management apprised of any problem areas
  • Maintains professionalism and respect at all times when working with other team members and/or guests
  • Communicates (both written and verbal) with and promotes positive team member and guest relations
  • Performs all other duties as assigned


  • One (1) to Three (3) years of customer service preferred
  • Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery
  • Act with discretion and maintain confidentiality in handling sensitive information
  • Must be proficient in the use of Microsoft Office and other Operating Systems
  • Must be able to wear and appear professional in the assigned uniform provided by Delaware Park, if applicable
  • Must be able to walk and/or stand for at least a full eight (8)-hour shift
  • Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift
  • Ability to bend, reach, pull, push, kneel, squat and grasp as needed
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
  • Zone assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control
  • Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management is mandatory
  • Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management
  • Ability to read, write, speak, understand and communicate in English sufficiently to perform the necessary functions of this position Completes any / all tasks as assigned

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Casino at Delaware Park is an Equal Opportunity Employer.