JOB RESPONSIBILITIES:

• Primary liaison between the MIS Department and all Departments utilizing computer applications, mainly Bally products
• Support of all applications includes troubleshooting application problems, researching problems and recommending the proper course of action for recovery or repair.
• Performs systems diagnostics on a routine basis to identify potential deficiencies within all applications.
• Coordinates project plans for application upgrades as well as new application installations.
• Project planning includes coordination of inter-department resources for testing and go-live preparation and implementation.
• Works directly with end users to gather and create specifications based on users’ business needs, and suggests applications to meet those needs.
• Provides application documentation to include maintaining troubleshooting knowledge base, upgrades and new installations.
• Promotes honesty and trust amongst the team.
• Performs all other duties as assigned.
• Promotes outstanding customer service.

JOB REQUIREMENTS:

• Five plus (5+) years in IT
• Understanding of Project Management
• Experience with Bally’s Casino Market Place (CMP) and Slot Data System (SDS) a must
• Experience with Microsoft OS (Win10/11/Server), Microsoft Office (Excel, Word, etc.)
• Proficient knowledge of Microsoft SQL and Microsoft Client Server Development Tools.
• Experience with Atrient (Everi) Kiosks a plus
• Must have strong verbal, written, and organizational skills required.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.