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 Job Information 
  Job Title: Applications Support Engineer (Bally's Products) (FT)
  Category: M.I.S (IT)
  Type of Assignment: Regular
  Position Type: Full Time
  City/Town: Wilmington
  State/Province: Delaware

 Job Description 
   
 

JOB RESPONSIBILITIES:

  • Primary liaison between the MIS Department and all Departments utilizing computer applications, mainly Bally products
  • Support of all applications includes troubleshooting application problems, researching problems and recommending the proper course of action for recovery or repair.
  • Performs systems diagnostics on a routine basis to identify potential deficiencies within all applications.
  • Coordinates project plans for application upgrades as well as new application installations.
  • Project planning includes coordination of inter-department resources for testing and go-live preparation and implementation.
  • Works directly with end users to gather and create specifications based on users’ business needs, and suggests applications to meet those needs.
  • Provides application documentation to include maintaining troubleshooting knowledge base, upgrades and new installations.
  • Promotes honesty and trust amongst the team.
  • Performs all other duties as assigned.
  • Promotes outstanding customer service.

 

JOB REQUIREMENTS:

  • Five plus (5+) years in IT
  • Understanding of Project Management
  • Experience with Bally’s Casino Market Place (CMP) and Slot Data System (SDS) a must
  • Experience with Microsoft OS (Win10/11/Server), Microsoft Office (Excel, Word, etc.)
  • Proficient knowledge of Microsoft SQL and Microsoft Client Server Development Tools.
  • Experience with Atrient (Everi) Kiosks a plus
  • Must have strong verbal, written, and organizational skills required.
  • Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.



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Casino at Delaware Park is an Equal Opportunity Employer.