JOB RESPONSIBILITIES:

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Assists in determination of eligibility and the administration of benefit programs.
• Responsible for resolving employee benefit issues, i.e. insurance billing, etc.
• Assists in the development of benefit programs, i.e. awareness, tracking, etc.
• Monitors activities and assists with insurance matters daily.
• Administers FMLA and Disability Insurance programs. Interfaces with insurance carriers regarding same.
• Interfaces with insurance carriers regarding disability claims.
• Communicate all relevant information to all staff with necessary approval prior to distribution.
• Act as liaison with Insurance Brokers and individual insurance companies.
• Plan, develop, and promote campaigns fostering favorable community relations.
• Acts with utmost discretion and maintains confidentiality in handling all documentation and information
• Researches, drafts and edits responses and other written material for the Insurance and Disability Administrator approval.
• Ensures accuracy and timeliness of all projects assigned.
• Creates and maintains files, records, correspondence, reports and other documentation in an organized manner.
• Maintain professionalism at all times when working with and responding to team members and/or guests.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Perform other related duties as required.

JOB REQUIREMENTS:

• One (1) to Three (3) years of related experience.
• Must be proficient in the use of Microsoft Excel & Microsoft Word Applications.
• Must have strong organizational skills and accounting background, preferred.
• Attention to detail and high level of energy required
• Ability to work in a fast paced environment and effectively communicate with guests, team members and management is mandatory.
• Must be able to handle all types of team member/guest related situations; relay all team member/guest compliments and complaints to department management.
• Must be able to stand, sit, walk, and bend for extended periods of time without difficulty.
• Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.