JOB RESPONSIBILITIES:

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Responsible for the direct supervision, evaluation and training of Valet Attendants.
• Responsible for assignment of staff personnel.
• Responsible for understanding and enforcing Company, Departmental Policies and Procedures.
• Recommends and documents coaching / discipline of staff.
• Park & Retrieve Guest vehicles in specified area, in a safe & efficient manner, as necessary due to business volumes.
• Responsible for the accurate exchange of currency and the daily reconciliation, as needed.
• Takes reports for vehicular incidents within valet areas.
• Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Maintain professionalism at all times when working with other team members and/or guests.
• Performs all other duties as assigned.

JOB REQUIREMENTS:

• Previous supervisory experience preferred.
• Valid driver’s license required and minimum two (2) years driving record with no points.
• Must have previous experience in handling cash transactions.
• Must be able to successfully complete the background check.
• Must have a valid CDL Class C license.
• Must posses the manual dexterity to safely operate manual and automatic transmission vehicles.
• Must be able to run & stand for at least a full eight (8)-hour shift, without difficulty, as needed.
• Must be able to work in all weather elements including extreme heat, cold, and precipitation.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
• Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.