THE FOLLOWING FUNCTIONS ARE PERFORMED BY A TABLE GAMES DEALER WHEN WORKING UNDER THE FLOOR SUPERVISOR - DUAL RATE CLASSIFICATION

 

JOB RESPONSIBILITIES:

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.


• Maintains a superior technical understanding of games, policies and procedures.


• Knowledge of Delaware Park policies and State regulations, to ensure smooth and efficient gaming.


• Verification and issuance of Credit to guests.


• Responsible for balancing proper inventories of fills and credits.


• Responsible for issuing cards & dice and monitor for any irregularities.


• Directly supervises large play, buy-ins and bet variances.


• Recommends and documents coaching and discipline of staff on appropriate paperwork.


• Works productively in a fast paced environment and effectively communicates with co-workers and keeping Table Games Management apprised of any problem areas.


• Maintain professionalism at all times when working with other team members and/or guests.


• Provide our guests fast, fun, friendly, joyful, focused service.


• Communicate (both written and verbal) with and promote positive team member and guest relations.


• Performs all other duties as assigned.

 

JOB REQUIREMENTS:

• Three (3) years of multi-game dealing experience preferred.


• Must have certification and/or experience in the following games: Craps, Black Jack, Baccarat, Roulette and Carnival Games.


• Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery during employment.


• Understand all internal controls for the department; knowing all gaming regulations and steps taken to ensure compliance.


• Understand credit authorization and apply the knowledge as set by internal controls.


• Ability to recognized and take appropriate actions towards any deviations of the game and/or attempts to cheat.


• Knowledge of Microsoft Windows and Player Tracking systems preferred.


• Must have strong math skills, with the ability to calculate numbers quickly and accurately. As well as strong organizational skills.


• Ability to bend reach, pull, push, kneel, squat and grasp as needed.


• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.