JOB RESPONSIBILITIES:

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.


• Thorough and complete knowledge of all assigned restaurant and outlet positions.


• Responsible for scheduling and staffing of assigned outlets.


• Ensures smooth operation of assigned outlet.


• Assists in training and evaluating employees in assigned outlets.


• Implements and adheres to food and beverage cost control procedures and orders necessary stock for outlet.


• Ensures accurate record keeping.


• Establishes and maintains an excellent working relationship with all related departments.


• Adheres to and administers established Food & Beverage Policies, Labor Laws, Liquor Laws and Delaware Sanitary Codes.


• Recommends and documents coaching and discipline of staff on appropriate paperwork.


• Communicate (both written and verbal) with and promote positive team member and guest relations.


• Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same.


• Maintain professionalism at all times when working with other team members and/or guests.


• Promotes outstanding internal and external guest relations and internal teams.


• Performs all other duties as assigned.

JOB REQUIREMENTS:

• One (1) to Three (3) years restaurant management experience.


• Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.


• Knowledge of computer software including Microsoft Word and Excel.


• Ability to work independently with minimal supervision.


• Maintains confidentiality with regards to employee concerns and sensitive department information.


• Maintain established company and departmental uniform, appearance, and hygiene standards at all times.


• Experience with P.O.S System and PC related systems.


• Must be able to walk and stand for at least a full eight (8)-hour shift. Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift. Ability to bend, reach, pull, push, kneel, squat and grasp as needed.


• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.


• Station assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.


• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.


• Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.