JOB RESPONSIBILITIES:

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Responsible for processing documentation as it relates to employment, transfers, changes, evaluations, etc..
• Tracks and assists with Employee Attendance, CTR and other related areas.
• Works closely with Human Resources to ensure all employee documentation requirements have been met by the department.
• Monitor budget information along with assisting with creating budget material and payroll information.
• Responsible for all employment and purchasing requisitions through Stratton Warren.
• Verify accuracy with scheduling and payroll issues.
• Works closely with the Department Managers to optimize staffing in conjunction with business demands and makes necessary adjustments to the Roster to ensure staffing levels and scheduling requirements are met.
• Create submissions for the lottery in regards to new games, transfers of games, and other movements.
• Assisting with interviewing new hires and getting paperwork completed for Human Resources.
• Work closely with the lottery to be sure the internal controls are up to date and accurate for all games in the casino.
• Acts with discretion and confidentiality in handling information pertaining to employment records.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Maintain professionalism at all times when working with other team members and/or guests.
• Provide our guests fast, fun, friendly, joyful, focused service,
• Performs all other duties as assigned.

 

JOB REQUIREMENTS:

• Knowledge of Casino Gaming preferred.
• Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery during employment.
• Knowledge of computer software including Microsoft Word and Excel, required.
• Knowledge of timekeeping software (i.e. Time Manager / Virtual Roster) preferred. Ability to acquire skills in new systems when applicable.
• Must be able to work in a fast-paced complex environment, strong organizational skills and time management skills required.
• Ability to work independently with minimal supervision.
• Act with discretion and maintain confidentiality in handling sensitive information.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
• Effectively communicate with guests, co-workers and management is mandatory.

Must be able to contribute to department morale and meet company service standards