Job Information |
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Job Title: |
Mutuel/Sports Teller (FT/PT/OC) |
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Category: |
Mutuels |
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Type of Assignment: |
Regular |
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Position Type: |
Full Time |
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City/Town: |
Wilmington |
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State/Province: |
Delaware |
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Job Description |
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JOB RESPONSIBILITIES:
- Creates and ensures a fun-filled, entertaining environment service excellence is the goal.
- Responsible for direct sales and redemption of winning horse and or sports tickets.
- Must maintain and secure all cash and cash equivalents in possession, while providing accurate reporting and financial transactions thru the POS systems.
- Prepares all settlement paperwork in a consistent and organized manner.
- Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
- Complies with all Company and Department Policies and Procedures.
- Complies with State Regulations and Company Internal Controls.
- Communicate (both written and verbal) with and promote positive team member and guest relations.
- Maintain professionalism at all times when working with other team members and/or guests.
- Performs all other duties as assigned.   .
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JOB REQUIREMENTS:
- Prior cashier, money handling and/or customer service experience, preferred.
- Knowledge of Thoroughbred Racing Industry preferred.
- Ability to perform mathematical calculations while conducting transactions.
- Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Gaming Enforcement during employment.
- Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
- Must be able to walk, sit, and/or stand for at least a full eight (8)-hour shift.
- Ability to bend reach, pull, push, kneel, squat and grasp as needed.
- Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
- Ability to perform duties at various station assignments that are busy with limited space, have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of indoor/outdoor climates or climate controlled environment.
- Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
- Must be able to handle all types of guest related situations, relay all guest compliments and complaints to Mutuels Management.
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