JOB RESPONSIBILITIES:

• Creates an ESCAPE and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Thorough and complete knowledge of all assigned restaurant and outlet positions.
• Responsible for training of all new team members.
• Responsible for scheduling and staffing of assigned outlets.
• Implements and adheres to food and beverage cost control procedures and orders necessary stock for outlet.
• Responsible for the cleaning and sanitizing of all Food & Beverage equipment and appliances in all areas, in accordance with Health Department guidelines.
• Responsible for special projects and reporting as needed.
• Assist in establishing standards and procedures for ensuring cleaning needs and excellent service.
• Responsible for supervision of Cleaning Crew Staff, recommends, issues and documents proper discipline.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same.
• Maintain professionalism at all times when working with other team members and/or guests.
• Promotes outstanding internal and external guest relations and internal teams.
• Performs all other duties as assigned.

JOB REQUIREMENTS:

• Minimum One (5) year experience in commercial cleaning & Supervising personnel.
• Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
• Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
• Must be able to walk and stand for at least a full eight (8)-hour shift.
• Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift
• Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
• Zone assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
• Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.        
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.