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 Job Information 
  Job Title: MIS Operations Technician (FT)
  Category: M.I.S (IT)
  Type of Assignment: Regular
  Position Type: Full Time
  City/Town: Wilmington
  State/Province: Delaware

 Job Description 


  • Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Performs services and analysis for improvements as assigned.
  • Responsible for responding to service requests to the MIS help extension by utilizing general knowledge and problem solving skills or to recommend proper MIS personnel for response.
  • Maintains supported systems as required. Includes running backups, editing system data, running reports, troubleshooting, etc...
  • Responsible to assist with necessary changes to telephone system hardware and cabling.
  • Sets up new accounts within the telephone system.
  • Performs LAN maintenance as directed by the Systems group as necessary.
  • Responsible for knowledge of, and adherence to Company and Departmental Policies.
  • Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
  • Communicate (both written and verbal) with and promote positive team member and guest relations.
  • Maintain professionalism at all times when working with other team members and/or guests.
  • Performs all other duties as assigned.


  • One (1) to Two (2) years computer operations; with hardware and software knowledge from a user and technical standpoint.
  • Knowledge of LAN and MS Office Software required.
  • Must have strong problem-solving skills and good interpersonal communication skills.
  • Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
  • Act with discretion and maintain confidentiality in handling sensitive information.
  • Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
  • Must be able to walk and stand for at least a full eight (8)-hour shift.
  • Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift
  • Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
  • Zone assignments covering large areas with long walking distances, Work areas could have high volumes and be located in small spaces, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
  • Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
  • Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.

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Casino at Delaware Park is an Equal Opportunity Employer.