JOB RESPONSIBILITIES:

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Responsible for tracking inventory of coin, currency and tickets.
• Responsible for the safeguarding of currency, coins, tickets, tokens, forms and records relating to VLT Cashiering Operations.
• Responsible for granting, suspending and denying credit to clientele.
• Monitors all credit play and reviews player rating to ensure legitimate credit play.
• Responsible for compliance of Credit Policy and Procedures.
• Responsible for custody of cage inventory to include main bank, reserve bank, employee window, front window and booth inventories.
• Responsible for supervision of all cashiering activities and preparation of reports for assigned personnel.
• Assumes responsibility for cashiering operations during assigned shift in absence of Assistant Cage Manager.
• Responsible to assist with recruiting, supervision & training of team members and coaching/discipline of all Cage Operations team members.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same.
• Maintain professionalism at all times when working with other team members and/or guests.
• Promotes outstanding internal and external guest relations and internal teams.
• Performs all other duties as assigned.

JOB REQUIREMENTS:

• Must have one (1) to two (2) years experience in banking and cashiering.
• Must have one (1) year Supervisory experience.
• Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
• Understand all internal controls for the department; knowing all gaming regulations and steps taken to ensure compliance.
• Must have knowledge of Currency Transaction Reporting (CTR) requirements required.
• Knowledge of Microsoft Windows systems required.
• Act with discretion and maintain confidentiality in handling sensitive information.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
• Ability to consistently comprehend, retain, and/or execute written, verbal and/or demonstrated directions, explanations and guidance.
• Must possess strong leadership, interpersonal, customer relations and communications skills.
• Must be able to lift, pull, or push up to fifty (50) lbs. without difficulty.